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We are here for our customers

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    Helping people and companies navigate uncertainty is fundamental to what we do. We want to assure you that we are here to support your specialty insurance needs in these challenging times. 

    Covid-19 state notices

    American Alternative Insurance Corporation (AAIC) phone numbers:

    Reporting Claims & Claims Questions
    To report a claim via phone – please have your 16 digit AAIC policy number ready.

    If the policy number begins with the letters 3F or T6 please contact Athens Administrators via phone or email to file a claim.
    Athens Administrators: 1-800-677-7896

    If you were involved in an incident with an Emergency Service Vehicle (ambulance, firetruck, etc) or the policy begins with VHH or VF please contact Glatfelter Claims Service by phone or email.
    Glatfelter Claims: 1-800-233-1957

    To file a claim on a Surety Bond please contact Roanoke Claims Service by phone or email.
    Roanoke Claims Service – 1-800-504-1544 ext 1279

    If your policy number begins with 2L please contact NBIS Construction and Transportation Insurance
    NBIS Construction: 1-888-567-7285

    For any personal auto incidents in Georgia and Texas, OR if the policy number begins with SGA, or AMGGA please call Blackhawk Claims Service.
    Blackhawk Claims Service: 1-800-999-0107

    For Catastrophe Claims, call 1-866-220-3505

    Please call 1-888-729-2242 for all other Claims Reporting & Claims questions.

    To file a claim electronically on an AAIC or Princeton Excess & Surplus Lines (PESLIC) Policy.
    (Please include a Police report and/or any other documents when sending)

    Claims Reporting Mailbox:

    To send in a claim via Fax: 609-243-4558